If you are using Microsoft teams, one of the problems you may experience is the Microsoft teams connection issue. There are several reasons for this issue to cause. Such reasons are server issues, internet connection issues, outdated software or corrupted files. If you are searching for a method to fix this issue, then you are on the right page. In the following section, there are some steps that you can follow to fix this problem.
About Microsoft Teams
Microsoft Teams is a proprietary commercial communication platform and also a member of the Microsoft 365 family of products. Teams largely compete with Slack, a service that provides comparable features and also it offers workplace chat, video conferencing, file storage, and application integration. Other commercial communications and collaboration tools run by Microsoft are being replaced by Teams. Such tools are Skype for Business and Microsoft Classroom.
Why is it More Popular?
Microsoft teams and other platforms like Zoom and Google Meet got increased their users more than before due to the COVID-19 pandemic. After the pandemic outbreak, all the meetings transferred from in-person to virtual ones. When 2021 Microsoft Teams had about 250 million users for itself.
What Can Microsoft Teams Offer You?
Whether you’re on a conference call with coworkers about a project you’re working on or a video chat with friends and family organizing a weekend activity, Microsoft Teams helps bring people together so that they can work together.
This is the only software that combines meetings, video calls, calendars, files, tasks, and conversations in one location. By connecting with people quickly over a video call or group chat, this platform brings ideas to life. Set up conference calls to gather friends and loved ones to organize a surprise birthday celebration or manage household responsibilities. Work with colleagues together on documents in private video calls, meetings, built-in cloud storage, and collaboration. All of these options are possible with Microsoft Teams.
Here’s how to fix Microsoft Teams connection issues
When you are working with Microsoft Teams, one of the issues that you will come to experience is the Microsoft Teams connection issue. This can be a major issue when you are trying to join a virtual meeting, interview or trying to connect with someone from another place to communicate with you. Also imagine that if you are in the middle of a meeting and suddenly you came up with this issue, this will be a bitter situation for you.
In the following section, there are several solutions for this issue. If you want to solve this issue you need to follow these steps carefully.
Solution 01: Check the internet connection
In most cases, the slow internet connection is the main reason you are experiencing this issue. So before going any further you need to make sure that your internet connection is up to the required level to support Microsoft Teams. For this task, you can go to speeedtest.net a free website for any user.
By performing a speed test, you are making sure that your Microsoft Teams application has a good internet connection to serve you.
Checking Internet Connection
Step 1: First you need to open the web browser using any device.
Step 2: Then on the search bar type speedtest.net to start the internet speed check. This speed test site is one of the most popular websites that allows you to check your connection speed free of charge.
Step 3: Now press the Go button. Then it will start the speed test.
Step 4: You need to wait for the results of the speed test to be completed. Then you can find out how fast you can download and upload.
In case you want to have a good service from the Microsoft Teams application you need to have a good download and upload speed on your internet connection. Please make sure that the result you are getting from this website is the same as your subscription plan with the internet service provider.
If you want to have a good connection experience with Microsoft teams, you need to have a speed of 1.5 Mbps at least.
Speedup Your Internet Connection
In case your internet connection is slow there are several things that you can do to speed it up a little. Please follow the steps given below to do that.
Step 1: First you need to turn off your computer.
Step 2: Then you need to turn off the modem or the router and remove the power codes from it.
Step 3: Then after waiting a few minutes you need to plug the router or the modem back into the power source and turn it back on.
Step 4: After you have turned it on you have to wait for a few minutes until the lights are back on.
Step 5: Then you have to turn your PC on
Step 6: Finally, you need to connect your PC to the internet and check for the issue on the Microsoft Teams platform.
Solution 02: Check the Microsoft teams server for connection issues
In some cases, when the server is down or there is ongoing maintenance on the server these kinds of connection issues can occur. In most cases, this is the main reason for this kind of issue on this application.
If there is ongoing maintenance or a server down on the Microsoft Teams platform you can find it out using the Downdetector website. This website helps you to find out any issues available with other users around the world. So in case you have found any issue related to the server, it is better to wait until the technical team of this platform solves the issue.
Solution 03: Windows defender firewall and antivirus
When you are using the Microsoft teams platform one of the common issues that come to affect you is the Windows defender firewall blocking the remote servers of the Microsoft Teams platform and the other issue is the antivirus software blocking the Microsoft teams platform. In order to get rid of these kinds of interruptions while you are using the Microsoft Teams platform you need to make sure that this platform has permission from your PC’s firewall and the antivirus software to operate freely with its remote servers.
Adding as an Exception Through Windows Firewall Exceptions
Step 1: First you need to type Windows firewall on the search bar on the start menu. Then you need to click the icon that has a brick wall from the list of results.
Step 2: Then you need to choose, Allow an app or feature through Windows Defender Firewall.
Step 3: Now scroll down until you find MS teams, then check all boxes.
Step 4: Finally click the OK button.
Turning off Antivirus
Step 1: First, press the Windows Start Menu key.
Step 2: Then click Settings.
Step 3: Now click Update & security.
Step 4: Then click Windows Security.
Step 5: Now click Virus & Threat protection.
Step 6: Then click Manage settings.
Step 7: Finally turn off real-time protection.
Adding to the Antivirus Exclusion List
Step 1: First, press the Start Menu button.
Step 2: Then click Settings.
Step 3: Now click Update & Security.
Step 4: Then click Window Security.
Step 5: Then click Virus & threat protection.
Step 6: Now click Manage settings.
Step 7: Then Add or remove exclusions.
Step 8: Now Add an exclusion.
Step 9: Now click on the folder.
Step 10: Finally locate and select the Microsoft Teams folder.
Solution 04: Close background processes
In case you are using the Microsoft teams application, your PC has several background applications running and it consumed much of the internet connection’s bandwidth, then your Microsoft Teams application might cause this connection issue for you. This is a common cause for this issue on the Microsoft Teams platform. So before doing anything else it is better to close all of the background applications while you are using this application.
Closing Background Programs
Step 1: First right-click on the Start button. This can be found on the left side of the screen.
Step 2: Then select Task Manage and click to open.
Step 3: Now on the pop-up window, Click the processes tab. This will show the running programs.
Step 4: Finally, right-click on the Running program and then select End task. This will allow you to close unused programs.
Method 5: Check with an Internet connection troubleshooter
Also, you can use the windows troubleshooting tool to fix these kinds of internet issues on your PC. Let’s say that the Wi-Fi device doesn’t connect with your PC, then you can run a troubleshooting task to find out the causes of these issues and fix them.
Fixing With Internet Connection Troubleshooter
Step 1: First, use the Windows + I key to launch the Windows Settings app.
Step 2: Then select System.
Step 3: Now select Troubleshoot from the options that appear.
Step 4: Then click on other troubleshooters.
Step 5: Finally run an Internet Connections troubleshoot, and this will fix the connection-related issues.
Method 6: Update Microsoft teams to the latest version
Sometimes the older versions of the Microsoft Teams application make these kinds of connectivity issues for the users. So in the newest version, the technical team of the Microsoft Teams service might have fixed it. So make sure that you have the latest version of the software at all times.
Method 7: Reinstall teams
Sometimes the corrupted files of the application can cause this kind of problem. So in this case, if all of the above steps failed to solve this issue for you, you need to reinstall the application.
Frequently Asked Questions
Why does Microsoft Teams keep losing connection?
This is one of the main issues of Microsoft Teams users. Most of the customer complaints are based on the connectivity issues on this application. If your Wi-Fi connection is acting abnormally then it won’t support the Microsoft Teams application to establish a good connection. To fix this issue you need to run a troubleshooting step and do the recommended actions.
How do I improve the Microsoft Teams connection?
To improve the connection on the application you can do the following things.
- Choose a good internet connection that has a higher download and upload speed. Try to use the 5 GHZ band instead of the 2.5 GHz if it’s a dual-band router.
- Try to move the router or the PC to a closed position from each other.
- Before using Microsoft services make sure that you have good internet speed.
- Always update the software and hardware on your devices.
How do I check Microsoft Teams connectivity?
In order to do this, you can simply log in to the Microsoft 365 tenant using your account details and go to the Microsoft connectivity test site. Then when it asks for your location details you can let Microsoft detect your location or enter it manually by yourself. Then you can initiate the connectivity test for the Microsoft Teams application by clicking the Go button on the testing site.
What internet speed is needed for teams?
Normally the Microsoft Teams platform is known for its low internet speed usage and also it is famous for providing high-quality videos for lower internet connection speeds. As an example, it can give its users HD-quality videos for 1.5 Mbps. But the actual speed always depends on the user’s requirement.